Shipping Policy

Order Processing and Contact Timeframe

At Retro Game Intensity, we strive to provide efficient order processing and shipping services to ensure you receive your purchases in a timely manner.

We have implemented a shipping policy to give you an estimate of our order processing time and provide you with a timeframe to make any desired changes.

Please review the following guidelines:

Order Processing Time:

a. Our standard order processing time is typically within 4 hours from the time your order is placed.

b. During peak periods or holidays, order processing times may be slightly longer, but we make every effort to minimize any delays.

Shipping Options:

a. We offer various shipping options to accommodate your preferences, including expedited and standard shipping.

b. The available shipping methods and estimated delivery times will be provided at the time of checkout.

Contact Timeframe for Changes:

a. If you need to make any changes to your order, such as modifying the shipping address or canceling the order, we recommend contacting us as soon as possible.

b. To ensure we can accommodate your changes, please contact our customer service team within the 4-hour order processing timeframe.

Contact Methods:

a. You can reach our customer service team by email or through our online chat support during our business hours.

b. Our customer service contact information, including phone number and email addresses, will be provided on our website and order confirmation emails.

Changes and Order Modifications:

a. Our customer service team will assist you in making the necessary changes to your order within the specified timeframe.

b. Please note that order modifications or changes are subject to feasibility and any associated costs, such as shipping method upgrades.

We make every effort to process orders promptly and ensure timely shipments.

However, please be aware that factors beyond our control, such as weather conditions or carrier delays, may affect the actual delivery timeframe.

If you have any questions or require further assistance regarding your order, changes, or shipping, please do not hesitate to contact our customer service team within the specified timeframe. We are here to assist you and provide the best possible service.

Thank you for choosing Retro Game Intensity. We appreciate your business and look forward to serving you.

Don't Take Our Word For it! Here's What Our Customers Think:

From the moment I saw them on Facebook, I knew I'd eventually get something from them. I ended up getting the Super Handheld Pro, and I couldn't have been more ecstatic once I received it. After reliving many fond memories, I just had to go back and get a few more handhelds and give them to my cousins, who love classic Nintendo games. You guys are amazing, and I hope to see more of you. I know I'll most likely be buying a few more things in the coming months.

Shaun Marsh

Absolutely wonderful, you guys sent me my package on my birthday and it was amazing being able to play all my old games again. Thank you guys so much for all the love you put into your packaging, details, etc., thank you!

Willard Todd

This is an amazing company. No one does what Retro Game Intensity do. They are clearly working hard to keep the dream of retro gaming alive!

Harper Kemp

My order arrived really fast and all are in great working condition. Having a blast playing these with my grandkids. Brings back great memories of family night when my kids were littler.

Elsie Simonds

These guys completely rock. I've had nothing but great experiences with them. Very professional and courteous. From the buying experience to the selection to the way things are packaged to the great customer service, it has been a wonderful experience. I would highly recommend to anyone to purchase from here.

Edwin Glover

Just did my first order with Retro Game Intensity and it most definitely won’t be my last!!! The Super Retro Pro Handheld was in GREAT condition, with the manual, all in working order. Not only that, they shipped my order within the hour and I got it quickly. So happy with their service and can’t wait to play my favorite PS1 games.

Vincent Burgess

Everything was perfect and the site was easy to navigate and shipping arrived on time with no problems will definitely become a regular customer

Britney Brown

Service team was very knowledgeable! I emailed them and got a very detailed explanation on how a retro gaming system is PROPERLY connected and what equipment is needed for a Smart TV. Very kind and informative and just Amazing!

Stanley Goodman

As I've ordered like 8 or so products from Retro Game Intensity I have been very satisfied with each of my purchases, being delivered quickly and each item being in the condition they stated when making the purchase and working 100%.

Winston Daves

I just received my system today and I’m honestly impressed. I have wanted to have AVP Neo Geo my entire life and I have to say it plays pretty darn good. There is a huge variety of other games as well that I have grown up with and I’m super pleased to have them all on here. I recommend this system to all that have the same nostalgia for these great old school games.

Steve Roudebush

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