Return/Refund Policy

Our goal is to make sure all of our customers are 100% satisfied. If you’re not happy with your purchase, you may return it within 365 days of the order date for a full refund.

1. RETURNS

- You have 365 days to return an item to us in its original condition.

- To be eligible for a return, your item(s) must be shipped back to us in its original packaging to our processing facility.

- Please contact customer service at help@retrogameintensity.com to initiate the return process and we will provide you with a return address.

+ There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, which is damaged or missing parts for reasons not due to our error.

Return Process

• In order to process your return and for you to receive your full refund please follow the steps below:
• Products can only be refunded if they are still in their original condition and packaging. Products that are damaged by the customer will not be eligible for a full refund.
• Request your Return Claim Number by emailing help@retrogameintensity.com
• To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. Return shipping cost is not covered by Retro Game Intensity and must be trackable.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Return Shipping address (where the product is shipped from) will be provided to you when you reach us for the Return Claim number.

• Upon receiving your package, your item(s) will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to you via the email address you used when making your original purchase.

2. DAMAGED PRODUCT UPON DELIVERY

If the product and package arrives damaged due to transit and shipping, please contact us right away and include any pictures and videos of the damages on product as well as the package it was shipped in.

If the product was delivered via the method Express Global Shipping, please contact your local delivering company as open a case with the delivering party (ie. DHL/Fedex/USP) and provide us the claim ID and we will work with you to remedy the situation promptly.

If the console does not work properly, you are backed by our 365-day warranty and support. We promise to make it right to you by offering any replacement parts to ensure the console is properly working. Installation instructions available upon request.

Send an email via help@retrogameintensity.com with the following info:

- Full Name

- Order Number #

- Claim ID

- Description

- Attached Photos or Video Unboxing (required)

"No unboxing video, No complaint accepted"

The unboxing video should start before opening the package when it arrives and should explain the issue.

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

3. RECEIVED AN INCORRECT PRODUCT

If your purchase does not match the description or if the item on your order summary, please contact us with a video unboxing of the product you received via help@retrogameintensity.com

We will make it up to you by re-sending you the correct product.

NOTE: 

"No unboxing video, No complaint accepted"

The unboxing video should start before opening the package when it arrived.

4. EXCHANGES (if applicable)

We only replace items if they are defective or damaged upon delivery. If you need to exchange it for the same item, send us an email at: help@retrogameintensity.com

NOTE:

"No unboxing video, No complaint accepted"

The unboxing video should start before opening the package when it arrived.

5. CAN I MAKE CHANGES TO MY ORDER AFTER IT HAS BEEN PLACED?

It usually takes us 4 hours to ship out your order.

Changing my Order

If you have made your order and would like to make changes to the style or options, please contact us right away before we ship your item out. Oftentimes, we can still make the changes for you.

Canceling my Order

- Due to the automated nature of our fulfilment system, orders can only be canceled within 4 hours from the time of purchase. After they have been processed and shipped, they may not be cancelled.

- If you cancel your order BEFORE it has been shipped, you will be assessed a 10% non-refundable cancellation fee for charges assessed to us for refunds by the associated credit card company.

6. INVALID REASONS

• Buyer no longer wants the items - this is a common example which we cannot honor if we want to continue offering great value at Retro Game Intensity.
• The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted and placed, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
• Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

7. REFUNDS

• We believe in our products so much that we offer a 365-day refund policy.
• All the items are refundable.
• Refund to the original payment method.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@retrogameintensity.com

8. 365-day Warranty

• Man-made damage or neglect is not covered by the warranty.

If you have any questions about our Return/Refund, please contact us anytime at help@retrogameintensity.com